You may encounter challenges with your insurance provider, such as delays in settling a claim after the policy matures or complaint about misleading information.
First, notify your insurance provider in writing about your concerns. If their response is not satisfactory, you can escalate the matter by making a formal complaint to the Insurance Regulatory Authority (IRA). When submitting your complaint to IRA, include your policy details and supporting documents.
Submit your complaint online, or in writing, addressed to the CEO of the Insurance Regulatory Authority (IRA). IRA will then review your complaint, engage with the insurance provider and provide direction. It is important to understand that not all claims are payable. Sometimes, the policyholder may have misunderstood the terms and conditions of the policy, or the claim might fall outside the scope of the policy.